Event Star is an event management platform, a Raley Digital x Jozi Blocks product, operated by Event Star Events (Pty) Ltd, trading as Event Star ("Event Star", "we", "us"). Our full details are on our Company Information page.
These Terms of Service ("Terms") are an agreement between us and the organisation that signs up to use Event Star (the "Organiser", "you"). By creating an account, ticking the box at sign-up, or using the Service, you accept these Terms on behalf of your organisation and confirm you are authorised to do so. If you do not agree, do not use the Service.
Your sign-up creates a separate, isolated workspace for your organisation. You are responsible for everything done under your account, for the Users you invite and the roles you give them, for keeping passwords and API keys secret, and for the accuracy of your account and billing details. Tell us immediately at hello@eventstar.co.za if you suspect unauthorised access.
Event Star is in active development. Some features are labelled beta or preview and may change, be limited, or be withdrawn. We may improve, change or remove features over time, and will give reasonable notice before removing a feature you rely on in a paid plan. You are responsible for testing the Service (for example ticket sales, emails and check-in) before relying on it for a live event.
You, not Event Star, are the organiser and seller of your events. You are solely responsible for:
Attendees deal with you under our Attendee Terms, which make clear that Event Star provides the platform only.
You must follow our Acceptable Use Policy. In short: no unlawful events or content, no spam, no attempts to access other organisations' data or to probe or disrupt the Service, and no reselling of the Service without our written agreement.
Ticket payments are processed by the payment gateway you connect to your own account (for example PayFast or Paystack), under that gateway's terms and fees. Ticket money is paid by the Attendee to your gateway account, not to Event Star, and we do not hold or pay out ticket revenue. You are responsible for refunds to your Attendees, chargebacks, gateway fees and any tax on your sales. Each gateway supports certain currencies only (PayFast accepts South African Rand), and you must choose a ticket currency your gateway supports.
You own your Organiser Data. You give us the rights we need to host, process, display and transmit it to provide the Service to you and your Attendees.
For your Attendees' personal information, you are the responsible party and we are your operator under POPIA. Our Data Processing Agreement forms part of these Terms and sets out how we process that information. Our Privacy Policy explains how we handle personal information more generally.
You may export your data at any time while your account is active, and can delete your organisation's data from Settings > Data Privacy.
We own the Service, its software, designs, templates and the Event Star name and logo. We grant you a non-exclusive, non-transferable right to use the Service during your subscription, for your own events. You keep all rights in your logos, content and data. If you send us feedback or ideas, we may use them without obligation to you.
Some optional features use artificial intelligence (for example drafting an event or writing descriptions and emails) through third-party AI providers. Only the text you or the feature submit for that task is sent. AI output can be inaccurate: review it before publishing or sending. Do not include Attendee personal information in AI prompts. AI use consumes AI credits as shown in your account.
We aim to keep the Service available and to fix problems promptly, but we do not guarantee uninterrupted or error-free operation, especially during the beta period. Planned maintenance will be scheduled away from your published event days where reasonably possible. Any service-level commitments apply only if set out in a separate signed agreement.
You may close your account at any time. We may suspend or end your access, with notice where reasonably practical, if you materially breach these Terms or the Acceptable Use Policy, fail to pay, or if your use creates a legal, security or reputational risk for us or other customers. On closure you can request an export of your data within 30 days, after which we delete or anonymise it, except records we must keep by law (see the Privacy Policy). Sections that by their nature should survive (including fees owed, sections 9, 10 and 14 to 19) survive termination.
To the extent the law allows, the Service is provided "as is" and "as available". We do not warrant that it will meet every requirement, that events will sell, or that third-party services (payment gateways, email providers, app stores, AI providers) will be available. Nothing in these Terms excludes rights you have under the Consumer Protection Act, 2008, where it applies to you.
To the extent the law allows:
These limits do not apply to loss caused by our gross negligence, fraud or wilful misconduct.
You indemnify us against claims, losses and reasonable legal costs arising from your events, your content, your dealings with Attendees (including refunds and complaints), your breach of these Terms or of the law, and any personal information you collected or imported without a lawful basis.
We may update these Terms. The current version is always on this page with its "last updated" date. For material changes we will notify your account administrators at least 14 days before they take effect. Continuing to use the Service after that date means you accept the updated Terms.
These Terms are governed by the laws of the Republic of South Africa. If a dispute arises, both parties will first try in good faith to resolve it by negotiation for at least 20 business days after written notice. If it is not resolved, either party may refer it to a South African court with jurisdiction. Nothing prevents either party from seeking urgent relief.
These Terms, together with the policies they refer to and any signed order or quote, are the whole agreement between us about the Service. If any part is found unenforceable, the rest remains in force. A failure to enforce a right is not a waiver. You may not transfer your account without our consent. Notices to us go to hello@eventstar.co.za; notices to you go to your account administrators' email addresses. Our domicilium for service of legal documents is [to be completed].