Event Star is a platform that event organisers use to sell tickets, register attendees and run their events. It is operated by Event Star Events (Pty) Ltd, trading as Event Star. When you register for or buy a ticket to an event, your agreement for that event is with the organiser named on the event page, not with Event Star. The organiser is responsible for the event, its content, venue, safety, ticket prices, refund policy and anything they promise you.
These Attendee Terms apply when you use Event Star as an attendee. The organiser's own terms of sale may also apply; if they conflict with these Attendee Terms on anything about the event itself, the organiser's terms apply.
Refunds and transfers are decided by the organiser under their refund policy and the law. The cooling-off right in the Electronic Communications and Transactions Act, 2002 does not apply to tickets for events on a specified date. If an event is cancelled or significantly changed, the organiser is responsible for any refund. Please contact the organiser about refunds; Event Star cannot refund ticket payments because we do not receive them. Nothing in these terms limits your rights under the Consumer Protection Act, 2008.
Your confirmation email contains a private link to your delegate portal (your ticket, agenda, updates and certificates). You can also open it in the Event Star app at eventstar.co.za/my-ticket by entering your ticket number and a one-time code we email you. The app remembers your tickets on that device; use "Remove from this phone" on a shared device. Your portal stays available while the organiser keeps the event live.
Do not misuse the portal, upload unlawful or offensive photos or messages, or try to access other people's tickets or information. The organiser may remove content and cancel registrations for misconduct.
The organiser decides what information to collect and why, and is the responsible party under POPIA. Event Star processes it on the organiser's behalf. If you have your badge scanned by an exhibitor, that exhibitor receives your contact details. Read our Privacy Policy for more, including your rights and how to complain.
To the extent the law allows, Event Star is not liable for the event itself, including its cancellation, postponement, content, safety or anything the organiser does or fails to do, nor for losses from delays or interruptions in the platform. Event Star provides the platform with reasonable care and skill.
For anything about the event, tickets or refunds, contact the organiser (their details are on the event page and in your confirmation email). For problems with the Event Star platform itself, email hello@eventstar.co.za.